Job Description

Responsibilities*
BASIC FUNCTION AND RESPONSIBILITY

To perform a variety of routine or specialized tests and procedures for use by physicians in diagnosis and treatment of patients in one or more areas of work, such as Clinical Core Laboratory, Transfusion Medicine, Histocompatibility, Flow Cytometry, Molecular Diagnostics, Cytogenetics, Point of Care, Microbiology, and other specialty departments.

Provide Clerical/Administrative Support

Answer phone calls, monitor call list, make critical value calls, report results and document calls, as needed.
Scan documents (scan requisitions and worksheets); organize and file test reports and documents, file slides.
Identify and correct incorrect orders and specimen issues, which include duplicate tests, missing or incorrect samples, missing information, and unacceptable specimens.
Communicate effectively with lab staff, clinicians, and other customers to meet customer service expectations and maintains patient confidentiality.
Manage inventory, unpack shipments, stock lab supplies, and reconcile invoices. Participate in ordering reagents and supplies for the laboratory.
Assist lab leaders in development in technical procedures, protocols, and projects, as needed.
Participate in QA and compliance program; assist leadership where needed (data collection/investigation, inspection proof, CAP checklist).
Planning and participating in IT events (regression testing, LIS upgrades, new test builds, submitting and monitoring IT tickets).
Accessioning, Specimen Processing and Distribution

Accession and process samples with accuracy which includes specimen receiving, centrifuging, aliquoting, and evaluating specimens for suitability of testing.
Prioritize and accurately distribute patient samples within the laboratory consistent with quality assurance goals.
Access and navigate the Pathology Document Control System, Hospital Information System (HIS), and Laboratory Information System (LIS) to accession patient specimens, requesting additional information from appropriate resources.
Assist in Problem solving (duplicate tests, missing samples, incorrect samples, and missing information); call on unacceptable specimens (clotted, hemolyzed, wrong container etc.).
Work with other laboratory personnel to process patient casework with optimal efficiency and accuracy (e.g. basic sample preparation and setup of assays or loading automation lines).
Assist medical staff by attending procedures (bone marrows procedures, interoperative surgery), as required.
Laboratory Support / Maintain and Operate Instruments for Waived, Moderate and High Complexity Testing Instruments.

Perform and document daily maintenance as specified in instrument procedures.
Analyze patient samples as specified in the instrument procedures.
Enter test results into laboratory databases.
Ensure continuous operation by monitoring the status of reagents, parts, and supplies.
Monitor error codes and perform troubleshooting. Document problems, action taken and outcomes in instrument logbooks.
Perform general lab upkeep such as cleaning, removing trash, washing/sterilizing lab ware dishes, taking and recording temperatures, refrigerator and freezer maintenance, handling biohazard and chemical waste Assist with media and reagent preparation.
Maintain work area in a well-stocked, clean condition.
Serve as a resource person for staff and assist in creating and performing competencies.
Help build and develop continuing educational opportunities for staff, as needed.
Provide support for software systems within the laboratory, such as middleware and Temptrak.
Perform Testing for Waived, Moderate, and High Complexity Tests

Perform and document quality control and proficiency testing for waived, moderate, and high complexity tests. Act on out-of-range quality control values.
Perform waived, moderate, and high complexity testing.
Analyze patient samples and report test results consistent with accuracy and quality assurance goals of the laboratory into laboratory databases.
Interpret test results for waived, moderate, and high complexity tests.
Other Duties

Meets departmental continuing education requirements.
Provides instructions in laboratory technique, instrumentation, and application of procedures to students and new employees.
Maintain competencies for all assigned sections.
Assist in scheduling.
Other duties as assigned.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES

Perform AMR testing in Immunology and Special Chemistry
Serve as the Safety Point person for the Laboratory
Assist with the development, modification, validation, calibration and implementation of laboratory equipment and working procedures.
Advance troubleshooting of automated instrument issues or manual test methods
Create/Organize training plan and materials and observe Medical Laboratory Students, new employees and pathology residents in bench procedures and theory.