Job Description

Summary
The Enrollment Communications Specialist will manage, implement, and continuously improve a comprehensive annual communications strategy in Slate, supporting both undergraduate and graduate enrollment goals. Reporting to the Director of Enrollment Operations, this role will serve as a Slate communications superuser and act as a bridge between the admissions and marketing team to ensure consistent SXU branding and messaging.

Essential Duties & Responsibilities
Develop and maintain communications campaigns in Slate (email, SMS, print)
Write, edit, and proofread all content for accuracy and tone
Build and manage the annual communications calendar, ensuring deadlines are met
Collaborate with admissions and marketing stakeholders to align messaging with branding and strategic goals
Maintain documentation of communication flows and assets
Manage reporting to track communication effectiveness
Assist in implementing new Slate features and functionality
Serve as backup to the Director of Enrollment Operations as needed
Qualifications
Bachelor’s degree required
Proficiency in the use of computer technology and software in a business setting required
Experience working with business processes and operations is required
Excellent written communication skills (writing, editing, proofreading)
Experience working in admissions, operations, or beginner-to-intermediate information technology roles
Experience with Technolutions Slate or other student information systems or CRMs is highly preferred
Must be highly organized and detail oriented
Excellent time management skills
An interest in learning and the ability to master policies, processes, and procedures quickly is essential
Ability to understand and articulate complex issues and business processes
Project management skills and problem-solving skills are preferred
Experience or interest in learning HTML/CSS/Javascript
An interest in working in a fast-paced team environment is necessary

Impact of the Role

The Enrollment Communications Specialist will:
Ensure timely, targeted communications that move students through the funnel
Improve engagement by developing dynamic, personalized campaigns
Allow admissions staff to focus on recruitment and relationship-building
Support operational efficiency and prevent delays due to capacity limits
Maximize use of our investment in Slate capabilities to align with best practices in higher ed communications
Serve as a dedicated liaison to the university’s marketing team, ensuring brand consistency
Allow for the Slate operations team to better identify ROI on existing vendors and purchased leads