Job Description

Job Summary

The Medical Assistant (MA) functions effectively as a member of the interdisciplinary team, with practice characterized by primarily interdependent decision-making. Care delivery is problem-focused yet patient-centered. Demonstrates the ability to manage unexpected or emergency situations commonly encountered within the assigned specialty population.



Major Responsibilities/Duties/Critical Tasks

Conducts specific tasks as delegated, in a manner that ensures patient safety, privacy, and according to standards of patient care, standards of staff performance and physician orders.

Demonstrate competence in the use of equipment/supplies and technical skills needed.

Communicate effectively with patients, families, visitors and other members of the health care team.

Provide and support a clean, safe environment and perform and/or aids others to perform proper aseptic techniques, isolation procedures, and infection control measures.

Required to maintain competency in the patient safety functions related to their position.

According to the individual’s competency:

Executes physician orders for all assigned patients.

Administers medications, treatments and delivers population specific competent nursing care in accordance with UTHSCT's policies, procedures, and standards.

Execute routine technical procedures in specialty area assigned.

Perform and report Point of Care testing.

Provide basic patient/family instruction and healthcare teaching.

Promote positive guest and patient relations.

Respect and support patient rights.

Always maintain patient privacy and confidentiality of information and records.

Prioritize and organize work so that required assignments are completed within a specified time frame.

Attend and participate in unit meetings or activities and support the philosophy and goals of the unit department and organization.

Maintain competency in the patient safety functions related to their position.

Prepare forms requiring routine data entry.

Completion of Annual Mandatory Training, TB testing, and required licensure and certifications before expiration date.

Other duties, as assigned.


Required Education/Experience

High School Graduate or equivalent plus completion of an approved Medical Assistant training program.
-OR-

2 years of related experience.

Doctor’s office experience required.

EMR experience.


Preferred Education/Experience

2 years of clerical/secretarial experience preferred.

Bilingual a plus.


Required Licenses/ Certification

Must possess and maintain a current American Heart Association or American Red Cross BLS certification.

Completion of Annual Mandatory Training, TB testing, and required licensure and certifications before expiration date.


Required Licenses/ Certification

Certified Medical Assistant (through the AAMA) or Registered Medical Assistant (through the AMT) preferred at hire.


Accompanying Knowledge, Skills, Abilities and Competencies

Ability to operate standard office equipment and medical equipment.

Advanced specialized nursing skills as appropriate to the nature of medical activity.

Effectual knowledge and understanding of all protocols and procedures within the specified clinic environment.

Show competency in point of care testing and quality requirements for that testing.

Strong customer service and communication skills, both in person and over the phone.

Proven track record in the development of quality clinical services.

Exceptional attention to detail with a high degree of accuracy.

Decisive ability to interact with patients in a calm and positive manner.

Distinct capacity to manage multiple responsibilities effectively.

Demonstrated flexibility and initiative in a dynamic work environment.

Strong analytical and problem-solving skills to identify and resolve issues efficiently.